1. Primary Support Model
The primary support model for the Oil Brick Road program is group-based communication and coaching through the program's designated WhatsApp groups and related digital channels.
2. Individual Calls
Oil Brick Road may choose to offer individual telephone or video calls for additional guidance. Unless a customer's written order or agreement expressly states otherwise, individual calls are discretionary, subject to availability, and are not an unlimited or on-demand entitlement.
3. Scheduling
Because individual calls are not a guaranteed recurring component of the standard program, Oil Brick Road does not promise a specific number of calls, response time, or rescheduling window unless separately agreed in writing.
4. Appropriate Use
Customers must use support channels reasonably and respectfully. Oil Brick Road may set reasonable boundaries on repetitive, abusive, disruptive, or excessive communications in order to serve the broader program community.
5. Educational Nature of Support
Support is educational and informational. It is not legal, tax, accounting, investment, employment-placement, licensing, safety, or regulatory advice. Customers are responsible for obtaining appropriate professional advice and complying with all laws, employer requirements, licensing rules, safety standards, and operational requirements that apply to them.
6. No Outcome Guarantee
Availability of coaching or support does not create a guarantee of employment, business success, contracts, customers, income, or any other outcome.