1. Digital Program Purchases
Oil Brick Road sells digital educational and training services. Because customers receive access to digital content, resources, and support shortly after purchase, all program purchases are final and nonrefundable except where a refund is required by applicable law.
2. Customer Responsibility Before Purchase
Customers are responsible for reviewing the program description, price, included materials, support model, and these refund terms before purchasing. Customers should contact Oil Brick Road with questions before submitting payment.
3. Discretionary Exceptions
Oil Brick Road may, in its sole discretion, consider an exceptional request on a case-by-case basis. Any accommodation, credit, cancellation, or refund that Oil Brick Road voluntarily provides does not create a continuing obligation, precedent, or right to a refund for any other customer or transaction.
4. Third-Party Financing
If a customer uses Klarna or another third-party financing provider, the financing relationship is between the customer and that provider and is subject to the provider's separate terms. A financing denial, financing cost, or change in a customer's financing preference does not by itself create a right to a refund from Oil Brick Road.
5. Duplicate or Processing Errors
If a customer believes there has been a duplicate charge or other payment-processing error, the customer should contact Oil Brick Road promptly at the contact information below so the transaction can be reviewed.
6. Chargebacks
Customers agree to contact Oil Brick Road first regarding a billing or service concern and provide a reasonable opportunity to investigate. This provision does not waive any rights a customer may have under applicable law or card-network rules.
7. Contact
Questions regarding this policy may be directed to [email protected].